CHANGE MANAGER
CHANGE MANAGER
The digitalization of our society is a fact. Companies and governments are moving in the transformation towards a 'digital business'. The competition arena is complex, the urge for innovation is strong. Quality of IT is essential to every organization and we are at the forefront in this. We are Avit.
As an innovative Managed Service Provider for IT services, we are joining this transformation because we are convinced of the opportunities that a 'digital business' and a digital society offer.
WHAT ARE WE LOOKING FOR?
As Change Manager in Emmeloord you manage a wide range of changes. You are in close contact with our customers and the internal organization. Your challenge is to satisfy customers and to manage and finalize changes within contractual parameters. Achieve commercial success by working together proactively, with long-term customer relationships as your goal. Ensure contact in the area of service delivery, and support the change process in general. Your knowledge of (Managed) Services contributes to the further professionalization of processes and your colleagues.
WHAT TASKS WILL YOU PERFORM?
- Owner and face of the change process;
- Controlling the change process: from intake, to the correct charging of the contracted services;
- From your knowledge and understanding of customer needs, you make the translation to the right solutions, together with the account team, if necessary;
- Directing engineers who provide services for the customer;
- Setting up and maintaining services according to ITIL;
- Reporting the services provided to the customer based on the SLAs;
- Responsibility for an integrally prepared landing of the change with the appropriate solution groups and/or customers;
- Bearer role in the Avit CAB process and you inform stakeholders of progress;
- Monitoring quality in the execution of changes;
- Commercially driven and entrepreneurial attitude;
- Initiative-driven and a self-starter.
WHAT DO WE ASK FOR?
- Higher Vocational education and at least 3 years of experience in change management;
- Familiar with complex outsourcing projects;
- Commercial experience;
- Experience with project and problem management;
- ITIL certification and SIAM knowledge (certification is a plus);
- Your natural attitude, empathy and flexibility builds trust with customers
*Acquisition based on job offers is not appreciated.
WHAT DO WE OFFER YOU?
At Avit we believe in developing the talents of our employees. In a challenging work environment you get room for your own initiatives and plenty of opportunities to expand your knowledge and skills through various training opportunities. We are an agile organization with over 180 employees and locations in Emmeloord, 't Harde, Vianen and Antwerp. The lines are short and the hierarchy is flat. Avit is a pleasant company to work for, where ambiance and helpful attitude towards coworkers are of paramount importance.
- An exciting and varied position in an inspiring and friendly work environment;
- An enthusiastic team of colleagues with extensive knowledge and experience;
- Working from our offices in Vianen, Emmeloord, 't Harde or from home.
- Personal development through our training opportunities;
- Lunch facilities in the office;
- Free fitness in the office;
- Sports and social events together with your colleagues;
- Collective pension plan and health insurance;
- 26 vacation days (for full-time employment);
- A laptop, smartphone and lease car are among your standard tools;
Interested and ready for this new challenge? Please respond immediately and send your CV and short motivation to Avit attn. Linda de Boer.