AVIT SUPPORTS HOUTHOFF IN PROFESSIONALIZATION OF TELEPHONY AND VIDEOCONFERENCING ENVIRONMENT

Vianen – Houthoff, one of the largest solicitor's office in the Netherlands, has selected the System Integration and Managed Service Provider Avit, as its partner for the implementation of their new telephony environment and video conference equipment. Houthoff is now using Hosted Avit Collaboration Services, which includes Cisco Webex Teams and Cisco Collaboration. This implementation contributes to achieving Houthoff's growth ambitions. The new IT environment enables the Houthoff employees to cooperate virtually and securely at any time and from any place, so that the company operates more efficiently and more effectively.

EFFECTIVE COMMUNICATION

The implementation of the new telephony environment and video conferencing equipment was started following a successful Proof of Concept. Two solutions have now been implemented, namely Cisco Collaboration Endpoints and Cisco Webex Teams. This makes it possible for Houthoff employees to remain in contact with each other and with customers, also during the corona crisis. This involves online cooperation in the form of discussing or working on documents, telephone calls and holding meetings. This can occur irrespective of location and time zone. The last steps are currently being taken in the implementation of the new telephony environment.

Joey van Ginkel, IT manager at Houthoff: “Our old telephony environment, had reached its maximum capacity. A scalable telephony environment is crucial because our organization is continuing to grow. We also wanted to replace the video conferencing equipment. We chose Avit as the best partner for the professionalization of our telephony and video environment because of their expertise and level of service. Apart from the fact that they have a great deal of knowledge about the products they implement, they actively contribute to the entire process. During the implementation we experienced various challenges that were not directly the responsibility of Avit. They grasped these challenges with both hands and proposed out-of-the-box solutions. The solution-oriented method of working is characteristic for Avit. Furthermore, they take ample time to ensure that any changes are fully adopted. This has been greatly appreciated by the entire organization.”

Umut Kilicarslan, Industry Sector Unit Manager at Avit: “We are proud that we have been able to add Houthoff to our portfolio. Apart from our knowledge and expertise we are very pleased that the personal aspect during cooperation has also been a decisive factor in the choice for Avit. Focus on the customer, maintaining personal contact and always providing a helping hand is in our DNA. We seek long-term partnerships with our customers, where as a partner we want to contribute to the growth of the organization and the development of their IT. We are pleased that this approach has been decisive for this cooperation.”

Professionalization of the telephony and video environment has ensured that Houthoff is ready for the future. Using Hosted Avit Collaboration Services the company has achieved an improvement in efficiency in online communication, which these days is more relevant than ever.