Organizations are always looking for ways to perform better and are increasingly deploying digital initiatives. Managed Service Providers play a prominent role in this. They have long ceased to limit themselves to providing IT infrastructure, but help with services that create distinctiveness for customers. In this blog, you will read more about how Avit helps to make the difference with tailored solutions.

Digitalization is the magic word for many organizations in their efforts to meet future business goals. According to Gartner, more than half of all business leaders are working on this. The majority are involving a Managed Service Provider in digital innovation.

SERVICE PROVIDERS LOOK BEYOND DIGITAL INFRASTRUCTURE

Gartner sees the role of these service providers significantly changing in recent years. They are no longer concerned with point solutions, but more with links and integrations.

The traditional model is no longer sustainable and is continuing to turn upside down: Service Providers are partnering with their customers to provide services that enable them to respond more quickly to change, be more innovative and meet business goals in a secure manner. There is a term for this new approach that puts value first for users: Digital Business Infrastructure Operations (DBIO).

INCREASING NEED FOR CONVENIENCE

DBIO basically stands for a mix of technologies. Service Providers supply these to organizations to allow them to better adapt their business to the wishes and expectations of the target group. This development fits the increased need for convenience. Among consumers, 78 percent have a subscription to a service such as Spotify, Netflix or Microsoft Office; it is not much different at companies.

Another incentive for use of services is that IT capacity is scarce. Not everyone has the knowledge and skills to put together the right mix. Subsequently, getting those components to work together securely and as a whole is a tough challenge. In addition, a Service Provider can help with the adoption of best practices from the market.

AVIT ADJUSTS SERVICES

Despite the rise of DBIO, services are often highly standardized. As a result, they ignore the differences between organizations. Avit does adapt services to specific needs and ambitions. We respond proactively with our own R&D team that works with customers to find the best solution for them.

Avit has traditionally been a systems integrator, good at bridging the gap between IT infrastructure and the business. Adding functionalities and creating links adds value, focused on business-specific challenges.

A successful example is HaCS (Hosted Avit Collaboration Service). A cloud service that guarantees optimal accessibility by integrating fixed and mobile telephony and video. Via a self-service portal (linked to HR software), it is possible to implement changes quickly. Another innovative solution is the virtual personal waiting room. This is based on the collaboration platform WebeX and makes remote healthcare more efficient and accessible.